FAQ

RETURN POLICY
We want to make sure you're completely satisfied with your purchase, but due to operational constraints, we're unable to process returns or exchanges at this time. However, if there's an issue with your order or you need to cancel it, please don't hesitate to reach out to us at help@charmingsneaks.com. 

SHIPPING INFO
We will process and ship your order within 3 business days. All orders are sent using USPS Ground Advantage. Should you require faster delivery, please reach out to us via email to discuss expedited shipping options.

PRODUCT CARE
Our charms are crafted with a thicker material finish than standard metal-plated options, ensuring durability for everyday wear. To preserve their shine, please avoid abrasive materials and cleaners. For optimal care, we recommend storing your charms in the provided leather pouch when not in use.

LACING TIPS
The lacing style you choose may depend on your shoe size. If you have smaller-sized feet, opting for a straight lace or sawtooth pattern can provide more horizontal space to show off your charms. There are many shoe lacing styles available online, so have fun with it! Experiment with placing your charms diagonally or vertically to personalize your sneakers just the way you want. 

Any other questions? Please contact us via the form.